FREQUENTLY ASKED QUESTIONS<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>Here is a summary of the most frequently asked questions.
\nIf you do not find the answer you are looking for, contact us
\ndirectly and we will do our best to find it for you.<\/span><\/h3>\n<\/div>Informations<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/i><\/i><\/span>Getting a project off the ground<\/span><\/a><\/h4><\/div>\nGetting a project off the ground<\/h2>\n
Here\u2019s what you\u2019ll need to get your project started:<\/p>\n
\n- \nA copy of the specification sheet, signed by an authorized person who will be billed for the\u00a0project;<\/div>\n<\/li>\n
- \nA signed copy of the Declaration of Intellectual Property\u00a0form;<\/div>\n<\/li>\n
- \nYour payment as set out in the\u00a0agreement;<\/div>\n<\/li>\n
- \nAll of your material, meeting our specifications. Day 1 of your project timeline is when we receive your approval of the proofs, except for runs of under 300 units, in which cases Day 1 is when we receive all of the material. The required material includes your master disc and all of the graphics files needed for printing, along with your\u00a0payment.<\/div>\n<\/li>\n<\/ul>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>Accepted forms of payment<\/span><\/a><\/h4><\/div>\nAccepted forms of payment<\/h2>\n\n- \nCash<\/div>\n<\/li>\n
- \nCertified cheque payable to \u201cCommunication Serdu inc.\u201d<\/div>\n<\/li>\n
- \nPostal money order made out to \u201cCommunication Serdu inc.\u201d<\/div>\n<\/li>\n
- \nVISA or MASTERCARD<\/div>\n<\/li>\n<\/ul>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>Supported format<\/span><\/a><\/h4><\/div>\nSupported format<\/h2>\n
We support most formats.\u00a0 Make sure that your master is exactly what you want, because we make identical copies. It\u2019s a good idea to test it beforehand in a number of work\u00a0environments.<\/p>\n
Masters created with programs such as \u201cDirect CD\u201d or \u201cIN Cd\u201d which use packet-writing cannot be read by all devices. It\u2019s better to rewrite them using a standard software program that creates the CD in one step (DAO \u2013 Disc at Once). If you are unable to do so, we can do it for\u00a0you.<\/p>\n
We cannot duplicate Karoke format discs on CD-R<\/p>\n
Informations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Info about the CD-R and DVD-R discs we use<\/span><\/a><\/h4><\/div>\nInfo about the CD-R and DVD-R discs we use<\/h2>\n
Unless we mention otherwise, we use high-end discs such as JVC-Professionals (Taiyo Yuden) or Verbatim.<\/p>\n
Informations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Care and maintenance of CD-R and DVD-R<\/span><\/a><\/h4><\/div>\nCare and maintenance of CD-R and DVD-R<\/h2>\n
The underside of the disc (the recording side) must be clean, with no scratches, fingerprints, dust or other blemishes. Cleaning discs can damage them. If your disc needs cleaned, consult a specialist. You can remove dust by running a soft, dry cloth over the surface. Never use a circular motion. The main precautions to take with a writable disc are:<\/p>\n
\n- Never touch the underside;<\/li>\n
- Always handle the disc by the sides or the centre hole;<\/li>\n
- Never place the disc directly on a hard surface;<\/li>\n
- Always put the disc back in its case after use;<\/li>\n
- Never write on the underside of the disc;<\/li>\n
- If you have to write on the disc, write only on the upper side in the space reserved for\u00a0writing;<\/li>\n
- Use a felt-tipped pen with indelible, non-toxic ink;<\/li>\n
- Never leave a disc exposed to direct sunlight;<\/li>\n
- Don\u2019t leave a disc in an environment that\u2019s too hot or too cold.<\/li>\n<\/ul>\n
Here are some links that will provide more information on CDs and CD-R:<\/p>\n
http:\/\/www.cd-info.com\/<\/a>
\nhttp:\/\/www.cdpage.com\/<\/a>
\nhttp:\/\/www.lagravuredecd.com\/<\/a><\/p>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>File formats for printing<\/span><\/a><\/h4><\/div>\nFile formats for printing<\/h2>\n
Our preferred format is high-resolution PDF. We also accept Illustrator, Photoshop and InDesign files. Word processing formats, such as MS-Word are not acceptable.<\/p>\n
All documents must be prepared according to the standards of commercial printing. Consult the \u201cTemplates and specifications\u201d section for more information on how to prepare your\u00a0files.<\/p>\n
Here is a summary of the most frequently asked questions.
\nIf you do not find the answer you are looking for, contact us
\ndirectly and we will do our best to find it for you.<\/span><\/h3>\n<\/div>Informations<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/i><\/i><\/span>Getting a project off the ground<\/span><\/a><\/h4><\/div>\nGetting a project off the ground<\/h2>\n
Here\u2019s what you\u2019ll need to get your project started:<\/p>\n
\n- \nA copy of the specification sheet, signed by an authorized person who will be billed for the\u00a0project;<\/div>\n<\/li>\n
- \nA signed copy of the Declaration of Intellectual Property\u00a0form;<\/div>\n<\/li>\n
- \nYour payment as set out in the\u00a0agreement;<\/div>\n<\/li>\n
- \nAll of your material, meeting our specifications. Day 1 of your project timeline is when we receive your approval of the proofs, except for runs of under 300 units, in which cases Day 1 is when we receive all of the material. The required material includes your master disc and all of the graphics files needed for printing, along with your\u00a0payment.<\/div>\n<\/li>\n<\/ul>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>Accepted forms of payment<\/span><\/a><\/h4><\/div>\nAccepted forms of payment<\/h2>\n\n- \nCash<\/div>\n<\/li>\n
- \nCertified cheque payable to \u201cCommunication Serdu inc.\u201d<\/div>\n<\/li>\n
- \nPostal money order made out to \u201cCommunication Serdu inc.\u201d<\/div>\n<\/li>\n
- \nVISA or MASTERCARD<\/div>\n<\/li>\n<\/ul>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>Supported format<\/span><\/a><\/h4><\/div>\nSupported format<\/h2>\n
We support most formats.\u00a0 Make sure that your master is exactly what you want, because we make identical copies. It\u2019s a good idea to test it beforehand in a number of work\u00a0environments.<\/p>\n
Masters created with programs such as \u201cDirect CD\u201d or \u201cIN Cd\u201d which use packet-writing cannot be read by all devices. It\u2019s better to rewrite them using a standard software program that creates the CD in one step (DAO \u2013 Disc at Once). If you are unable to do so, we can do it for\u00a0you.<\/p>\n
We cannot duplicate Karoke format discs on CD-R<\/p>\n
Informations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Info about the CD-R and DVD-R discs we use<\/span><\/a><\/h4><\/div>\nInfo about the CD-R and DVD-R discs we use<\/h2>\n
Unless we mention otherwise, we use high-end discs such as JVC-Professionals (Taiyo Yuden) or Verbatim.<\/p>\n
Informations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Care and maintenance of CD-R and DVD-R<\/span><\/a><\/h4><\/div>\nCare and maintenance of CD-R and DVD-R<\/h2>\n
The underside of the disc (the recording side) must be clean, with no scratches, fingerprints, dust or other blemishes. Cleaning discs can damage them. If your disc needs cleaned, consult a specialist. You can remove dust by running a soft, dry cloth over the surface. Never use a circular motion. The main precautions to take with a writable disc are:<\/p>\n
\n- Never touch the underside;<\/li>\n
- Always handle the disc by the sides or the centre hole;<\/li>\n
- Never place the disc directly on a hard surface;<\/li>\n
- Always put the disc back in its case after use;<\/li>\n
- Never write on the underside of the disc;<\/li>\n
- If you have to write on the disc, write only on the upper side in the space reserved for\u00a0writing;<\/li>\n
- Use a felt-tipped pen with indelible, non-toxic ink;<\/li>\n
- Never leave a disc exposed to direct sunlight;<\/li>\n
- Don\u2019t leave a disc in an environment that\u2019s too hot or too cold.<\/li>\n<\/ul>\n
Here are some links that will provide more information on CDs and CD-R:<\/p>\n
http:\/\/www.cd-info.com\/<\/a>
\nhttp:\/\/www.cdpage.com\/<\/a>
\nhttp:\/\/www.lagravuredecd.com\/<\/a><\/p>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>File formats for printing<\/span><\/a><\/h4><\/div>\nFile formats for printing<\/h2>\n
Our preferred format is high-resolution PDF. We also accept Illustrator, Photoshop and InDesign files. Word processing formats, such as MS-Word are not acceptable.<\/p>\n
All documents must be prepared according to the standards of commercial printing. Consult the \u201cTemplates and specifications\u201d section for more information on how to prepare your\u00a0files.<\/p>\n
<\/i><\/i><\/span>Getting a project off the ground<\/span><\/a><\/h4><\/div>\nGetting a project off the ground<\/h2>\n
Here\u2019s what you\u2019ll need to get your project started:<\/p>\n
\n- \nA copy of the specification sheet, signed by an authorized person who will be billed for the\u00a0project;<\/div>\n<\/li>\n
- \nA signed copy of the Declaration of Intellectual Property\u00a0form;<\/div>\n<\/li>\n
- \nYour payment as set out in the\u00a0agreement;<\/div>\n<\/li>\n
- \nAll of your material, meeting our specifications. Day 1 of your project timeline is when we receive your approval of the proofs, except for runs of under 300 units, in which cases Day 1 is when we receive all of the material. The required material includes your master disc and all of the graphics files needed for printing, along with your\u00a0payment.<\/div>\n<\/li>\n<\/ul>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>Accepted forms of payment<\/span><\/a><\/h4><\/div>\nAccepted forms of payment<\/h2>\n\n- \nCash<\/div>\n<\/li>\n
- \nCertified cheque payable to \u201cCommunication Serdu inc.\u201d<\/div>\n<\/li>\n
- \nPostal money order made out to \u201cCommunication Serdu inc.\u201d<\/div>\n<\/li>\n
- \nVISA or MASTERCARD<\/div>\n<\/li>\n<\/ul>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div>
<\/i><\/i><\/span>Supported format<\/span><\/a><\/h4><\/div>\nSupported format<\/h2>\n
We support most formats.\u00a0 Make sure that your master is exactly what you want, because we make identical copies. It\u2019s a good idea to test it beforehand in a number of work\u00a0environments.<\/p>\n
Masters created with programs such as \u201cDirect CD\u201d or \u201cIN Cd\u201d which use packet-writing cannot be read by all devices. It\u2019s better to rewrite them using a standard software program that creates the CD in one step (DAO \u2013 Disc at Once). If you are unable to do so, we can do it for\u00a0you.<\/p>\n
We cannot duplicate Karoke format discs on CD-R<\/p>\n
Informations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Info about the CD-R and DVD-R discs we use<\/span><\/a><\/h4><\/div>\nInfo about the CD-R and DVD-R discs we use<\/h2>\n
Unless we mention otherwise, we use high-end discs such as JVC-Professionals (Taiyo Yuden) or Verbatim.<\/p>\n
Informations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Care and maintenance of CD-R and DVD-R<\/span><\/a><\/h4><\/div>\nCare and maintenance of CD-R and DVD-R<\/h2>\n
The underside of the disc (the recording side) must be clean, with no scratches, fingerprints, dust or other blemishes. Cleaning discs can damage them. If your disc needs cleaned, consult a specialist. You can remove dust by running a soft, dry cloth over the surface. Never use a circular motion. The main precautions to take with a writable disc are:<\/p>\n
\n- Never touch the underside;<\/li>\n
- Always handle the disc by the sides or the centre hole;<\/li>\n
- Never place the disc directly on a hard surface;<\/li>\n
- Always put the disc back in its case after use;<\/li>\n
- Never write on the underside of the disc;<\/li>\n
- If you have to write on the disc, write only on the upper side in the space reserved for\u00a0writing;<\/li>\n
- Use a felt-tipped pen with indelible, non-toxic ink;<\/li>\n
- Never leave a disc exposed to direct sunlight;<\/li>\n
- Don\u2019t leave a disc in an environment that\u2019s too hot or too cold.<\/li>\n<\/ul>\n
Here are some links that will provide more information on CDs and CD-R:<\/p>\n
http:\/\/www.cd-info.com\/<\/a>
\nhttp:\/\/www.cdpage.com\/<\/a>
\nhttp:\/\/www.lagravuredecd.com\/<\/a><\/p>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>File formats for printing<\/span><\/a><\/h4><\/div>\nFile formats for printing<\/h2>\n
Our preferred format is high-resolution PDF. We also accept Illustrator, Photoshop and InDesign files. Word processing formats, such as MS-Word are not acceptable.<\/p>\n
All documents must be prepared according to the standards of commercial printing. Consult the \u201cTemplates and specifications\u201d section for more information on how to prepare your\u00a0files.<\/p>\n
Getting a project off the ground<\/h2>\n
Here\u2019s what you\u2019ll need to get your project started:<\/p>\n
- \n
- \nA copy of the specification sheet, signed by an authorized person who will be billed for the\u00a0project;<\/div>\n<\/li>\n
- \n
A signed copy of the Declaration of Intellectual Property\u00a0form;<\/div>\n<\/li>\n- \n
Your payment as set out in the\u00a0agreement;<\/div>\n<\/li>\n- \n
All of your material, meeting our specifications. Day 1 of your project timeline is when we receive your approval of the proofs, except for runs of under 300 units, in which cases Day 1 is when we receive all of the material. The required material includes your master disc and all of the graphics files needed for printing, along with your\u00a0payment.<\/div>\n<\/li>\n<\/ul>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Accepted forms of payment<\/span><\/a><\/h4><\/div>
\nAccepted forms of payment<\/h2>\n
- \n
- \nCash<\/div>\n<\/li>\n
- \n
Certified cheque payable to \u201cCommunication Serdu inc.\u201d<\/div>\n<\/li>\n- \n
Postal money order made out to \u201cCommunication Serdu inc.\u201d<\/div>\n<\/li>\n- \n
VISA or MASTERCARD<\/div>\n<\/li>\n<\/ul>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Supported format<\/span><\/a><\/h4><\/div>
\nSupported format<\/h2>\n
We support most formats.\u00a0 Make sure that your master is exactly what you want, because we make identical copies. It\u2019s a good idea to test it beforehand in a number of work\u00a0environments.<\/p>\n
Masters created with programs such as \u201cDirect CD\u201d or \u201cIN Cd\u201d which use packet-writing cannot be read by all devices. It\u2019s better to rewrite them using a standard software program that creates the CD in one step (DAO \u2013 Disc at Once). If you are unable to do so, we can do it for\u00a0you.<\/p>\n
We cannot duplicate Karoke format discs on CD-R<\/p>\n
Informations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Info about the CD-R and DVD-R discs we use<\/span><\/a><\/h4><\/div>
\nInfo about the CD-R and DVD-R discs we use<\/h2>\n
Unless we mention otherwise, we use high-end discs such as JVC-Professionals (Taiyo Yuden) or Verbatim.<\/p>\n
Informations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>Care and maintenance of CD-R and DVD-R<\/span><\/a><\/h4><\/div>
\nCare and maintenance of CD-R and DVD-R<\/h2>\n
The underside of the disc (the recording side) must be clean, with no scratches, fingerprints, dust or other blemishes. Cleaning discs can damage them. If your disc needs cleaned, consult a specialist. You can remove dust by running a soft, dry cloth over the surface. Never use a circular motion. The main precautions to take with a writable disc are:<\/p>\n
- \n
- Never touch the underside;<\/li>\n
- Always handle the disc by the sides or the centre hole;<\/li>\n
- Never place the disc directly on a hard surface;<\/li>\n
- Always put the disc back in its case after use;<\/li>\n
- Never write on the underside of the disc;<\/li>\n
- If you have to write on the disc, write only on the upper side in the space reserved for\u00a0writing;<\/li>\n
- Use a felt-tipped pen with indelible, non-toxic ink;<\/li>\n
- Never leave a disc exposed to direct sunlight;<\/li>\n
- Don\u2019t leave a disc in an environment that\u2019s too hot or too cold.<\/li>\n<\/ul>\n
Here are some links that will provide more information on CDs and CD-R:<\/p>\n
http:\/\/www.cd-info.com\/<\/a>
\nhttp:\/\/www.cdpage.com\/<\/a>
\nhttp:\/\/www.lagravuredecd.com\/<\/a><\/p>\nInformations<\/span><\/a><\/div>\n<\/div><\/div><\/div><\/i><\/i><\/span>File formats for printing<\/span><\/a><\/h4><\/div>
\nFile formats for printing<\/h2>\n
Our preferred format is high-resolution PDF. We also accept Illustrator, Photoshop and InDesign files. Word processing formats, such as MS-Word are not acceptable.<\/p>\n
All documents must be prepared according to the standards of commercial printing. Consult the \u201cTemplates and specifications\u201d section for more information on how to prepare your\u00a0files.<\/p>\n
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![](\"http:\/\/serdu.com\/wp-content\/uploads\/2016\/12\/livraison-1.jpg\" "\\"livraison\\"")
<\/span><\/div><\/h2>\n